PRIVACY POLICY
Sadentro Health Studio
This Privacy Policy describes how Sadentro Health Studio collects, uses, stores, and discloses Your information when You use the Service. It also explains Your privacy rights and how Canadian privacy law protects You.
We use Personal Data to provide and improve the Service and to provide clinic related services. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
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INTERPRETATION AND DEFINITIONS
Interpretation
Words with an initial capital letter have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.
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Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party. Control means ownership of fifty percent or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Business means Sadentro Health Studio.
Company means Sadentro Health Studio, located at 3171 Palmer Drive, Burlington, Ontario, Canada, L7M 1L5. The Company may also be referred to as We, Us, or Our.
Cookies are small files placed on Your computer, mobile device, or other device by a website. Cookies contain details of Your browsing history on that website and are used for various purposes.
Country refers to Ontario, Canada.
Device means any device capable of accessing the Service, including a computer, cellphone, or tablet.
Personal Data means any information that relates to an identified or identifiable individual. Personal Data may include contact information, booking information, and in a clinic context, health related information required for care.
Service refers to the Website and any online services, booking tools, contact forms, and communications operated by or on behalf of Sadentro Health Studio.
Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third party companies or individuals who assist in operating the Service, providing communications, hosting systems, analyzing usage, processing payments, or supporting booking and record keeping.
Usage Data means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
Website means Sadentro Health Studio and is accessible at https://www.sadentro.com
You means the individual accessing or using the Service, or the legal entity on whose behalf such individual is accessing or using the Service, as applicable.
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APPLICABLE LAW AND YOUR PRIVACY RIGHTS IN CANADA
Sadentro Health Studio operates in Ontario, Canada. We follow applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where it applies, and applicable provincial rules and professional obligations related to health information handling.
Your rights generally include the right to request access to Your Personal Data, request correction of inaccurate information, and in certain circumstances request deletion or withdrawal of consent, subject to legal and regulatory retention requirements.
We will respond to privacy requests in accordance with applicable law and reasonable administrative timelines.
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COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Data:
While using Our Service, or when booking or receiving services, We may ask You to provide personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
Contact and identity information:
This may include Your first name and last name, email address, phone number, mailing address, and preferred method of communication.
Booking and service information:
This may include appointment details, service selections, intake information, consent confirmations, communications between You and the clinic, and scheduling history.
Health related information required for care:
Depending on the service, We may collect information relevant to safe treatment, such as medical history, medications, allergies, contraindications, treatment notes, and aftercare instructions.
Payment related information:
If You pay for services, payment processing may involve limited payment data. Payment details may be handled by third party payment processors.
Minor related information:
If the patient is under eighteen, we may collect information about the minor patient and the parent or legal guardian providing consent, including contact information and signed consent documentation.
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Usage Data:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device Internet Protocol address, browser type, browser version, pages of our Service that You visit, the time and date of Your visit, time spent on pages, unique device identifiers, approximate location information inferred from IP address, and other diagnostic data.
Information Provided Through Communications
If You contact Us by email, phone, text message, social media, or website forms, We may keep records of those communications, including the content of messages and the contact details used.
Information Collected From Third Parties
We may receive information from third parties where You have chosen to interact with the Service through them, or where they provide services on our behalf. Examples include booking platforms, payment processors, analytics providers, and website hosting providers.
TRACKING TECHNOLOGIES AND COOKIES
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies may include cookies, pixels, tags, scripts, and similar technologies.
Cookies can be Persistent or Session cookies. Persistent cookies remain on Your Device when You go offline. Session cookies are deleted when You close Your web browser.
Types of Cookies We May Use include Necessary Cookies, Consent Cookies, Functionality Cookies, Analytics and Performance Cookies, and Marketing Cookies, where applicable.
You may configure Your browser to refuse cookies. If You do not accept cookies, some parts of the Service may not function properly.
USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
To provide and maintain the Service
To manage appointments and provide clinic services
To communicate with You regarding care, scheduling, and updates
To respond to inquiries and manage requests
For documentation, quality, and safety purposes
For legal and regulatory compliance
For analytics and service improvement
For marketing communications where permitted and consented
ELECTRONIC COMMUNICATIONS AND TEXT MESSAGING
By providing Your contact information, including email address and telephone number, You consent to receiving electronic communications from Sadentro Health Studio where reasonably necessary for the provision of services.
Electronic communications may include appointment confirmations and reminders, scheduling changes, intake forms, consent documentation, aftercare instructions, administrative notices, and responses to inquiries initiated by You.
If You provide a mobile phone number, You may receive text messages related to appointments or time sensitive clinic communications. Text messages are not used to provide diagnoses or detailed treatment advice and may not be encrypted.
You acknowledge and accept the risks associated with electronic communications. You may opt out of non essential text communications at any time by contacting Us. Opting out may limit our ability to provide timely reminders.
Email communications may also be used for receipts, educational materials, and clinic updates. Email communication may not be fully secure, and You accept this risk when communicating with Us by email.
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PHOTOGRAPHS, VIDEO, AND VISUAL RECORDS
In the course of providing services, Sadentro Health Studio may collect photographs or video recordings for clinical documentation, treatment planning, or progress tracking.
Images are collected only with informed consent. Consent for clinical documentation is separate from consent for marketing or educational use. Refusal to consent to marketing use does not affect care.
Images used for clinical purposes form part of the patient record and are stored securely. Images may be used for marketing or educational purposes only with explicit written consent.
You may withdraw consent for marketing or educational use at any time. Withdrawal does not affect lawful use prior to withdrawal.
If images are shared on third party platforms with consent, those platforms operate under their own privacy policies.
DISCLOSURE AND SHARING OF YOUR PERSONAL DATA
We may share Personal Data with Service Providers, professional advisors, other healthcare providers where appropriate, law enforcement where required, or in connection with business transactions.
We may also disclose Personal Data to protect rights, safety, and security, or with Your consent.
RETENTION OF YOUR PERSONAL DATA
Personal Data is retained only as long as necessary for the purposes outlined in this Privacy Policy, in accordance with legal, regulatory, professional, and insurance requirements.
TRANSFER OF YOUR PERSONAL DATA
Personal Data may be processed or stored outside Ontario or Canada. By submitting information, You consent to this transfer. Reasonable safeguards are used.
DELETE YOUR PERSONAL DATA AND WITHDRAWING CONSENT
You may request access, correction, or deletion of Personal Data, subject to legal and professional retention obligations. Withdrawal of consent may limit services.
SECURITY OF YOUR PERSONAL DATA
We use administrative, technical, and physical safeguards to protect Personal Data. No system is completely secure, and absolute security cannot be guaranteed.
AGE AND CONSENT POLICY
Sadentro Health Studio provides services to patients of all ages.
Patients under eighteen require written consent from a parent or legal guardian. A parent or legal guardian may be required to attend appointments.
CHILDREN’S PRIVACY
Personal Data relating to minors is collected only with parental or guardian consent and handled in accordance with Canadian privacy requirements.
LINKS TO OTHER WEBSITES
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHANGES TO THIS PRIVACY POLICY
We may update Our Privacy Policy periodically. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Last updated: January 2, 2026
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